Q: Who has access to my data?
A: KUDO TRUST never shares your personal details with third parties, unless it is for dedicated business purposes, such as reporting of loan defaulters to authorized credit bureaus. it is therefore important to ensure that you repay your loan on time so your credit history is not negatively affected. if you make timely repayments, this increases your chances of accessing credit from financial institutions in future.
Q: What happens if I lose my device?
A: You're safe! Your data provided in the app is secured by a 6-digit PIN created by and only accessible to you. This PIN is requested each time you apply a loan. Once you get a new device, just login to your account and your data will be right where you left it.
Q: I have forgotten my pin. how can I get it back?
A: If you do not remember your PIN, login the app, select 'Security Settings' and click 'Forgot trading password' enter the requested personal details in order to verify yourself and reset your PIN.
Q: What is required to receive a loan?
A: Requirements are simple - all you need to apply is a phone number, BVN and bank account. We will also request access to the data on your phone in order to build your credit score.
Q: How long does the application process take?
A: We will process all loans within 5 minutes.
Q: Why is my SIM unsupported?
A: You may see this error message if KUDO TRUST is unable to detect the required sim in your phone. kindly remove all other sims from your phone and leave only the sim you want to use and then log back into Application, you should be in a position to add your number and proceed to validate it.
Q: How do I check my account balance and due date?
A: Please log in to your Loan app account to view all details concerning your loan.
Q: My loan status shows 'Outstanding', but I am yet to receive funds in my account.
A: Funds are typically received within a few minutes of receiving disbursement confirmation. We recommend checking that the bank account provided is a personal account. We also advice checking your account balance directly as credit alerts are not always received with transfers.
Q: Why was my loan application rejected?
A: There are several reasons for the rejection of your loan application
- Negative loan record on your credit report.
- Insufficient data provided.
- Wrong personal info provided.
- Potential fraud risk.
Q: Why do you need my card details?
A: We ask for card details in order to receive your loan repayments on your due date. We understand that this is very sensitive information, so we have taken all available precautions and secured our platform with world-class encryption and security technology to protect your data.
Q: How do I repay my loan?
A: We support a variety of repayment ways, so you can check on the "loan record" and click "Pay Now", and then you can choose "transfer to us". Transfer to us: We will send you a bank account number and you just need to transfer the amount of your repayment directly to this account.
Q: I have made my repayment but my account has not been updated
A: It might take a moment to update the payment status. The restored status of the credit limit can be viewed on the home page, and the status of repayment can be viewed on the Loan Record. You can also share your registered phone no, loan repayment proof and account no you paid into to our email. We will send the proof to bank for confirm.